Faqs
- Home
- FAQS
Frequently Asked Questions (FAQs)
We’re here to help! Find quick answers to your most common questions below.
👜 Product-Related Questions
1. What materials are your women’s bags made from?
Our bags are made using premium materials including genuine leather, high-quality vegan leather, durable canvas, and soft nylon. Every piece is crafted with attention to both style and functionality to ensure it suits your lifestyle.
2. How do I pick the right size bag?
Each product page includes precise dimensions (length, width, height). Think about what you plan to carry—like a phone, makeup pouch, laptop, or notebook—and compare with the size chart. Still unsure? Our team is happy to assist!
3. Do you offer multiple color options?
Yes! We offer a wide range of colors for most of our bag styles—neutral tones for everyday elegance and bold hues for a pop of personality. Just check the color options on the product page.
4. Are your bags suitable for different events or uses?
Absolutely! Whether you need a stylish clutch for a party, a roomy tote for work, or a casual crossbody for daily use, we’ve got a bag to match every mood and moment.
🛒 Ordering Questions
1. How do I place an order?
Browse the collection, choose your preferred style, color, and quantity, then click “Add to Cart.” When ready, go to checkout, enter your shipping details, and confirm your order—it’s that simple!
2. What payment methods do you accept?
We accept Visa, MasterCard, PayPal, and other secure digital wallets. All transactions are encrypted for your safety.
3. Can I change or cancel my order after placing it?
Please contact us as soon as possible. If your order hasn’t shipped yet, we’ll gladly help with changes or cancellations.
4. Is there a minimum order limit?
No minimum order—shop freely, whether you need one item or more!
🚚 Shipping & Delivery
1. How long does shipping take?
Standard delivery usually takes 5–8 business days. Express options are available at checkout for faster delivery.
2. Do you ship internationally?
Yes, we ship worldwide! Additional customs or taxes may apply based on your country’s import rules.
3. How can I track my order?
After your order is shipped, we’ll send you a tracking number via email. You can track it directly on our site or via the carrier’s website.
4. What if my order arrives damaged or goes missing?
Don’t worry—just contact us and we’ll either replace the item or issue a refund, based on your preference.
🔄 Returns & Exchanges
1. What’s your return policy?
We offer a 30-day return window. Items must be unused, in original packaging, with tags. Return shipping is the customer’s responsibility unless the item was defective.
2. How do I request a return?
Email us or use the Contact Us form on our website. Our team will guide you step-by-step.
3. When will I get my refund?
Once we receive and inspect your returned item, refunds are processed within 3–5 business days to your original payment method.
4. Can I exchange an item for a different color or size?
Yes! Please include the desired color or size when requesting the exchange—we’ll send it out as soon as we receive the original item.
💬 General Questions
1. How can I reach customer support?
You can contact us through our website’s contact form or email us at support@shopnaaz.com. We’re available 7 days a week from 10:00 AM to 8:00 PM (GST).
2. Do you offer any promotions or sales?
Yes! We frequently run exclusive offers. Subscribe to our newsletter or follow us on social media to stay updated.
3. Where can I read your Privacy Policy or Terms?
You can view our [Privacy Policy] and [Terms & Conditions] pages from the footer of our website. We’re committed to keeping your data secure and transparent.