FAQs

1. What payment methods do you accept?
We accept payments through 2Checkout, Payoneer, and Direct Bank Transfer. All payments are processed securely, and you’ll receive a confirmation within 5 minutes of your payment being received.

2. How can I track my order?
Once your order has been shipped, we’ll send you an email with the tracking number and instructions on how to track your package. You can also check your order status directly from your account page on our website.

3. What is your return policy?
We offer a 30-day return policy on most items. If you’re not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Please make sure the item is in its original condition, and refer to our Return Policy for more details.

4. How long does it take for my order to arrive?
We pride ourselves on offering fast delivery, and most orders are shipped within 1-2 business days. Delivery times vary based on your location but typically range from 3 to 7 business days.

5. Do you ship internationally?
Yes, we ship to many international destinations. Shipping fees and delivery times depend on your location. You can check the shipping options available during checkout.

6. Do you offer gift wrapping?
Currently, we don’t offer gift wrapping services, but we’re always looking for ways to improve our service. Stay tuned for future updates!

7. How can I contact customer support?
Our customer support team is available 24/7 to assist you with any questions or concerns. You can reach us by email at support@shopnaaz.com, and we’ll get back to you as soon as possible.

8. How can I change or cancel my order?
If you wish to make changes or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, it may not be possible to make changes. But we’ll always do our best to accommodate your request.

9. Is my personal information safe?
Yes, your privacy is very important to us. We use secure encryption methods to protect your personal and payment information. Please refer to our Privacy Policy for more details on how we protect your data.

10. What if the product I received is damaged or defective?
If you receive a damaged or defective product, please contact us immediately. We’ll help you with a return or exchange as quickly as possible, so you’re always satisfied with your purchase.

11. Can I sign up for the newsletter?
Absolutely! You can sign up for our newsletter to stay updated on new products, exclusive offers, and promotions. Simply enter your email at the bottom of the page to subscribe.