Refund and Returns Policy
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🔄 Return & Refund Policy
Thank you for shopping with ShopNaaz. We’re committed to ensuring your satisfaction with every purchase. If something doesn’t work out, we’re here to make it right—with a fair and simple return and refund process.
🛑 Order Cancellation Policy
✅ Before Delivery (Free Cancellation)
You may cancel your order within 3 days of placing it, as long as it hasn’t been shipped. Simply contact us at:
If payment has already been made, your amount will be refunded to the same payment method within 3–5 business days.
📦 After Delivery (3-Day Return Guarantee)
If you’re not satisfied with your purchase, you can request a return within 3 days of receiving the item. We offer a 100% money-back guarantee if:
The item is unused and in original packaging
You email us with pictures of the product
Return is requested within 3 days of delivery
Send your request to:
📧 support@shopnaaz.com
🔁 Return Conditions
To be eligible for a return:
Item must be unused, undamaged, and in original packaging
Must include all original tags and accessories
Proof of purchase (order confirmation or receipt) is required
Photos of the received product must be shared for approval
⚠️ Returns that do not meet these conditions may be rejected.
💳 Refund Process
Once your return is approved:
We’ll arrange a free pickup from your location
You’ll receive your refund in 10–15 business days to your original payment method or bank account
If the item was not in original condition, refund approval is subject to our team’s review
📬 Contact Support
Have questions about returns or need help? We’re always here for you.